The development of this business plan was a collaborative effort involving three state agencies (DMV, VDOT, and VSP), FHWA, industry representatives, private sector partners, and professional consultants. The planning approach used in the development of this plan comprised two phases. In Phase I, a team of consultants led by Viggen Corporation summarized CVO activities in Virginia and developed a framework to facilitate the business plan development. In Phase II, the Transportation Division of Hagler Bailly (which incorporates the former Apogee Research, Inc.) and DBH Consulting worked together to provide critical support and guidance in developing the key elements of this plan.

Each step of Phase II of this process is briefly described below.

• In Step 1, the Virginia CVO working group was convened. This core group comprises representatives from DMV, VDOT, and VSP. Individuals that form the core group are knowledgeable in the areas of tax administration, credentials, roadside processes, permits, inspection, and safety. Additional input and support was provided to the group from the motor coach and motor carrier industry, the FHWA, and regional champions from the Great Lakes/Southeast States, and the I-95 Corridor Coalition through their review of this document. Several meetings of the core group and other stakeholders were held to develop the strategic view for the plan.

• In Step 2, the planning steps were agreed upon and a mission statement was crafted to articulate the combined resolutions of the three agencies regarding CVO.

• In Step 3, driving forces were identified to understand the dynamics affecting the administration of CVO. A set of guiding principles was agreed to. Also, a SWOT analysis was conducted to identify key strengths, weaknesses, opportunities, and threats in the context of the CVO program.

• In Step 4, program goals were formulated and six CVO program areas were established.

• In Step 5, a 10-year migration path was developed in which project initiatives and objectives were identified in the six program areas. Project sponsors, outcomes, descriptions, resources, and schedules were reported.

• In Step 6, a written report was prepared to organize and document information that was collected and developed throughout the business planning process.

Exhibit 1 summarizes the business planning process used in Phase II.