Paula Miller 757-925-1660
Nina Napolitano 757-925-2557
Jan. 9, 2018
ADDITIONAL CUSTOMER SERVICE AVAILABLE TO SUPPORT 64 EXPRESS LANES LAUNCH
Tolling begins Wednesday morning
NORFOLK - The Virginia Department of Transportation (VDOT) has opened an additional, temporary E-ZPass customer service center to assist travelers ahead of the 64 Express Lanes launch set for 5 a.m. Wednesday, January 10.
The temporary location is in the Midtown Shopping Center at 124 East Little Creek Road, Norfolk, VA 23505 #118 (next to the Book Exchange). Representatives are able to sell E-ZPass, exchange E-ZPass transponders for E-ZPass Flex transponders and assist customers with their accounts.
Hours for the temporary customer service center are 9 a.m.-9 p.m. Monday-Friday and noon to 5 p.m. on Saturdays and Sundays. The extended hours are also in effect at our other E-ZPass customer service centers: 1701 Church Street, Norfolk, VA 23504 and 4010 Victory Boulevard, Portsmouth, VA 23701.
Operating hours for the 64 Express Lanes will be 5 a.m.-9 a.m. westbound and 2 p.m.-6 p.m. eastbound Monday through Friday. During operating hours, motorists who wish to ride toll-free must meet the HOV-2+ (High Occupancy Vehicle) requirement and have an E-ZPass Flex transponder switched to “HOV ON”. To pay the variable toll during operating hours, solo drivers may use a standard E-ZPass transponder or an E-ZPass Flex with “HOV ON” covered. Outside of operating hours the 64 Express Lanes will remain free and open to all drivers.
A free mobile app, including a toll calculator, is now available for iOS and Android devices. The toll calculator is also available to customers at https://www.vai64tolls.com/.
The 64 Express Lanes are designed to provide more choices for travelers while increasing the efficiency of the corridor for all drivers. Until now, the 64 Reversible Roadway has been open only to HOV-2+ during peak travel times. When the 64 Express Lanes begin January 10, it will be the first time solo drivers in Hampton Roads will have the choice to legally use the lanes as an alternative to the free general purpose lanes during peak travel times. Dynamic tolling, in which the price fluctuates based on user demand, is designed to increase the number of people using the lanes while maintaining minimum speeds to provide a more reliable trip for travelers.
For more FAQs and more information motorists are encouraged to visit www.64ExpressLanes.org.
Information in VDOT news releases was accurate at the time the release was published. For the most current information about projects or programs, please visit the project or program Web pages. You may find those by searching by keyword in the search Virginia DOT box above.