Shannon N. Marshall 804-371-6844
804-517-2686 (cell)
Nora Jump-Scott 757-925-3606


Jan. 3, 2014


RICHMOND — Due to increased demand for E-ZPass transponders in Hampton Roads, the Virginia Department of Transportation (VDOT) experienced heavy traffic volume on its E-ZPass Virginia website ( resulting in delayed site functions. VDOT has taken measures to increase capacity and the site is currently functioning properly.

Additionally, VDOT today announced plans to make signing up for E-ZPass more convenient for Hampton Roads residents.

The E-ZPass Customer Service Centers in Norfolk and Portsmouth will extend hours to weekends beginning Saturday, Jan. 4, to accommodate increased demand for E-ZPass transponders.

E-ZPass Customer Service Center - Norfolk
1701 Church Street
Norfolk, VA 23504
Open 7 days a week from 7 a.m. to 7 p.m.

E-ZPass Customer Service Center - Portsmouth
Victory Crossing Shopping Center
4010 Victory Blvd
Portsmouth, VA  23701
Open 7 days a week from 9 a.m. to 9 p.m.

Customer service representatives will begin staffing the toll-free E-ZPass Customer Service Center line at 1-877-762-7824 on weekends starting Saturday, Jan. 4.

Additionally, Elizabeth River Crossings today announced it has extended its “Five Free Trips” offer at the Elizabeth River Tunnels until Monday, Jan. 13. Hampton Roads residents who acquire a new Virginia E-ZPass transponder (on a new or pre-existing E-ZPass account) by Jan. 13, 2014 will receive five free trips for use at the Downtown or Midtown tunnels. The free trips must be used by June 30, 2014.

For more information on E-ZPass Virginia, visit

Information in VDOT news releases was accurate at the time the release was published. For the most current information about projects or programs, please visit the project or program Web pages. You may find those by searching by keyword in the search Virginia DOT box above.

Page last modified: Jan. 4, 2014